Damaged, Wrong item, how to return?
What is your return and exchange policy?
Exchanges or returns of a reward aren't allowed unless the item is damaged or defective. Gift Cards are non-refundable.
What do I do if my reward was damaged?
Note: Inspect all packages immediately upon receipt. You may refuse delivery of a damaged package. All damages, shortages or errors must be reported to our Rewards Store Specialists within 7 business days of receipt of the package.
If your reward was damaged:
- Contact our Rewards Store Specialists
- Complete the inquiry ticket request form:
- First Name, Last Name
- Your email address
- Reason for inquiry
- Order Number
- Message: In your message, include your order number, item number, and a brief description of the damage.
- Our Rewards Store Specialists will reach out to the carrier to confirm the damaged shipment, and a replacement unit will be shipped at no expense to you.
What do I do if I received the wrong reward?
DraftKings will replace defective or incorrect products if notified within 7 business days of receipt by contacting our Rewards Store Specialists team. If it is after 7 business days, you can contact the manufacturer for a defective product and utilize the manufacturer's warranty that accompanied the product.
Note: Please request a proof of purchase from our Rewards Store Specialists before contacting the manufacturer.
