Damaged, Wrong item, how to return?

What is your return and exchange policy? 

 

Exchanges or returns of a reward aren't allowed unless the item is damaged or defective. Gift Cards are non-refundable.

 

What do I do if my reward was damaged? 

 

Note: Inspect all packages immediately upon receipt. You may refuse delivery of a damaged package. All damages, shortages or errors must be reported to our Rewards Store Specialists within 7 business days of receipt of the package. 

 

If your reward was damaged: 

 

  1. Contact our Rewards Store Specialists
  2. Complete the inquiry ticket request form:
  • First Name, Last Name
  • Your email address
  • Reason for inquiry 
  • Order Number
  • Message: In your message, include your order number, item number, and a brief description of the damage.
  1. Our Rewards Store Specialists will reach out to the carrier to confirm the damaged shipment, and a replacement unit will be shipped at no expense to you.

 

What do I do if I received the wrong reward? 

 

DraftKings will replace defective or incorrect products if notified within 7 business days of receipt by contacting our Rewards Store Specialists  team.  If it is after 7 business days, you can contact the manufacturer for a defective product and utilize the manufacturer's warranty that accompanied the product. 

Note: Please request a proof of purchase from our Rewards Store Specialists before contacting the manufacturer.